We are extremely fortunate to offer the famous Pip Sail and her super talented Physiotherapy team.


The general aim for our Physiotherapy team is to improve a client’s movement and function, to reduce their pain and to also attempt to prevent a recurrence.

Here at Physio Fix our Physiotherapists have a reputation of resolving people’s injuries when others have not been able to. We believe that people come to us for our accurate assessment, our honesty, and our successful treatment outcomes.

We feel that our clients want to be the focus of their Physiotherapist. They want to be listened to and to be understood. Pain is real and limitations of movement seriously affect peoples lives and we understand this.

Regular treatment sessions can include:
Mobilisation and manipulation
Soft tissue massage
Exercise prescription
Muscle balance assessments
Stretching & strengthening rehabilitation
Facial/Sinus relief (ultrasound)


Our Physiotherapy Team is lead by Pip Sail and includes Renee Hansen, Melissa Simpson, Eloise Carella, Matt Pringle, and Kate Wallis.

Pip Sail is a renowned Physiotherapist with over 20 years’ experience.

Pip has developed a special interest in sports medicine and has a wealth of knowledge in this area following many years working with elite sports teams and individual athletes, including 3 of her own boys who have national rankings.

Pip has worked with the Auckland Aces, NZ Promising Players and the NZ Breakers Basketball team as well as numerous other local sporting teams and individuals at both National and International levels.

Her other areas of particular interest are spinal problems and paediatrics.

Pip has always lived and worked locally. She enjoys fitness, photography and travel. She has 5 boys involved in sport and is married to an acclaimed cricket coach.

Renee Hansen graduated from AUT at the end of 2009 with a Bachelor of Health Science in
Physiotherapy. She went on to do a postgraduate certificate in Western Acupuncture in 2013.

Renee has been working in musculoskeletal private practice since graduating. She did a small stint in paediatrics, working with children with disabilities in the education system.

Renee has a great passion for sports Physiotherapy and has been working with sports teams since graduating. She has worked with weight restricted rugby union teams, school sports teams and representative teams. Renee was the Auckland Under 85kg team Physiotherapist from 2012-2017.

She also was the Physiotherapist for two New Zealand Maori tag teams at the Tag World Cup.

Outside of work she enjoys scuba diving, aerial sports and generally being active. She spends her time outside of work with family, friends and her two little pugs.

Melissa (Mel) Simpson graduated from AUT in 2016 with a Bachelor of Health Science in Physiotherapy. In 2018 she completed her postgraduate certificate in Western Acupuncture. She is passionate about sports, her favourite being hockey. Melissa has represented NZ at under 18 and under 21 levels in hockey, as well as playing for the Auckland Women’s National league team for five years!

During her studies at AUT she was involved with various sports teams including the Ponsonby under 20’s Rugby team, the Northland under 18’s Touch team and the Mount Roskill Women’s Premier Hockey team. Outside of work (and training) Melissa enjoys spending time with her family in Kerikeri. She loves surfing, hiking, and enjoying the outdoors.

Kate Wallis graduated from AUT in 2018 with a Bachelor of Science in Physiotherapy. She has a passion for helping people through their injury and overall health journey. Kate relishes the challenges of working across different age groups and has a particular interest in the postural influence on injury prevention and recovery.

Having recently completed her Pilates Mat Teacher Training, Kate is certified to instruct both group and one on one Pilates sessions. Outside of work, Kate enjoys spending time with friends, getting amongst the outdoors, and heading back to the deep South to see her family.

Matthew Pringle graduated Physiotherapy from AUT in 2017. He completed his Certificate in Dry
Needling in 2019 from PAANZ. He enjoys the challenge of understanding patients’ problems. He is passionate about rehabilitation and strength and conditioning training. He wants to make a difference through prevention and reducing the chance of recurring injuries. Matt is a wicket keeper
for the Grafton United Premier Cricket team and has experience playing football, tennis, and golf.

Matt spent two years working with the Auckland Grammar 1 st XI football team and was the Physiotherapist for Easter Suburbs Premier Women’s football team during 2017 and 2018.

In his spare time Matt enjoys fishing, diving, playing golf and adventure.

Eloise Carella is a Paediatric Physiotherapist. Eloise is originally from Scotland but settled in NZ with her family in 2018. She keeps busy with her three children and Clinical Education Business as well as seeing her patients at Physio Fix and Eastwood Orthopaedic Clinic.

Eloise works alongside Surgeons and Specialists to achieve an outcome for children and their families. Eloise has worked in the UK at the largest children’s hospital in Glasgow for many years as well as working in Community Children’s Therapy across the UK and NZ. Her most recent post was at Starship Hospital in Auckland.

Eloise is highly trained and has had the privilege of working with children of all ages and their families for over 12 years. Your child may have an ache or pain, a significant injury, or developmental condition but she can assess, diagnose, and manage childhood musculoskeletal concerns from birth through to 16 years.

This includes:

  • Soft tissue injuries
  • Sports injuries
  • Joint pain
  • Developmental conditions or concerns
  • Post-operative orthopaedic rehabilitation
  • Graded return to sport and activity
  • Normal Variants
  • Shoulder instability
  • Hypermobility
  • Hands
  • Torticollis
  • Back pain

If you have any concerns about your child’s growth, development or they have an injury please get in touch to schedule a consultation. Children’s therapy is a specialist role and requires expertise to be able to recognise the specific needs of children. Make sure your child receives the quality treatment they need to support them to return to function.


Louise is one of our daytime receptionists.  She has worked in the Film and Television Industry as an Assistant Director before joining us at Physio Fix.  She lives locally in Epsom with her husband and two children and enjoys all that comes with a neighbourhood practice. Louise likes to keep active. She walks most days, plays tennis, and gets away for tramps with her friends and family. Louise enjoys watching sport, especially football and netball, and likes to head out on the boat with her family when she can.